A Customer Communication Management and Workflow Orchestration platform customised for a multinational professional-services network, delivered on Angular, .NET and Azure. The platform manages the end-to-end flow from business systems providing customer, account and transaction data, through business rules and custom workflows, template selection and data merging, to personalised document generation, multi-channel delivery, and complete tracking and audit. Requirements analysis, resourcing and delivery ran against fixed commercial deadlines, with Scrum Master duties carried alongside project management.
- Directed implementation across a full Angular/.NET/Azure stack.
- Ran client-facing requirements gathering and grooming, turning business needs directly into buildable specifications.
- Defined and managed custom, dependable communication workflows including triggers, rules, branching, retries, fallbacks and exception handling.
- Coordinated end-to-end data flow, document generation, multi-channel communication, workflow execution and auditability.